What is your most powerful defense against a project failing? Is it managing scope? Controlling budget? Padding your timeline? Nope! Not even gantt charts and weekly burn down reports can save you when things are really going off the rails.

The answer is a planned and concerted investment in client relations.

In this session, you will learn how creating connections can help with setting expectations, holding your clients accountable and managing change. You'll receive practical tips for building relationships with your clients and hear stories about how, in the right circumstances, eating pizza can be as valuable as sprint planning.

This session is for anyone client-facing and fond of mixed metaphors, but may be particularly fun for project managers, business analysts and solutions architects.